Frequently Asked Questions
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We recommend placing your order as early as possible, especially for popular dates, large events and custom requests, as our linens are made in limited quantities. To reserve your date, simply request a quote through our website. Once your order is confirmed and your deposit is paid, your linens are secured!
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Yes! For clients in the Raleigh, N.C. and surrounding areas, we offer delivery and post-event pickup to ensure a seamless experience at a local service rate. For events beyond those areas, our linens ship nationwide with thoughtfully packaged return instructions included.
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Your linens will arrive 1-2 business days before your event date to allow time for setup. Our standard rental period is 3 days, with return shipping or post-event pickup scheduled for the first business day after your event.
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Do not launder or apply any cleaning products to the linens. All cleaning is professionally handled by our team upon return. Each piece is carefully cared for to maintain its quality. Simply shake off any crumbs or confetti and ensure all linens are completely dry before packing them back into the original box or bag. Return instructions will be included with your order, whether you're shipping them back or scheduled for post-event pickup. -
No minimums here! Big bash or intimate dinner, we’ve got you covered. -
Yes! Reach out to hello@tuttilinens.com to request your swatch.
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We’d love to collaborate on something custom! If you have a specific vision or need a tailored design, reach out to Jordan directly at hello@tuttilinens.com—let’s chat and bring your idea to life! -
Cancellations: Cancellations made more than twenty one (21) days before the event will forfeit the deposit, which is non-refundable. Cancellations made less than twenty one (21) days before the event will require payment of the full rental fee. Custom orders are non-refundable once confirmed.Order Changes and Custom Orders: Changes to orders may be made until 5:00 p.m. EST on the Final Confirmation Date. Reductions in quantity after this date will not be permitted. Additions made after the Final Confirmation Date may require expedited shipping and will be billed separately. Custom orders require final counts and full payment at the time of booking. Tutti Linens, LLC cannot guarantee the availability of custom fabrics beyond the date of quotation.
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We’ve got you. If something unexpected happens please contact Jordan immediately at 336.558.5338. We're here to help and will do everything we can to resolve the issue quickly. -
Absolutely! Whether you have a full vision or don’t know where to start, we’re happy to help. Share your event details, inspiration, or color palette, and we’ll recommend linen pairings that bring your table to life. Just reach out to Jordan at hello@tuttilinens.com. We would love to collaborate! -
Damage Beyond Repair and Replacement Fees:Damage that cannot be remedied through standard professional laundering shall be deemed “damage beyond repair.” Such damage includes, but is not limited to: candle wax, permanent stains, mildew or mold, cuts, tears, holes, or burns, and alterations including stapling, gluing, cutting, writing, or other permanent modifications. In the event of damage beyond repair, the Client shall be invoiced for a replacement fee equal to four (4) times the rental price of the item. The Client will also be invoiced for the full replacement cost, equal to four (4) times the rental price, for any missing items. Normal wear such as minor stains or light soiling is expected and covered in the rental fee.